Privacy Policy

Effective Date: September 1, 2019 Last Updated: January 1, 2025

Vitispro, LLC ("Vitispro," "we," "us," or "our"), a limited liability company incorporated in the State of Delaware, United States, has been operating continuously since 2019, providing wine industry intelligence and export data analytics through the Vitispro platform (vitispro.com) and related services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access or use our wine data intelligence platform and services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide when you interact with our Services, including:

• Account Information: Name, email address, company name, job title, phone number, and billing address when you register for an account or subscribe to our Services.
• Payment Information: Credit card details, billing address, and other financial information necessary to process transactions. All payment processing is handled securely by Stripe, Inc. ("Stripe"), a PCI-DSS Level 1 certified payment processor. We do not store your full credit card number, CVV, or other sensitive payment credentials on our servers. For more information about how Stripe handles your data, please refer to Stripe's Privacy Policy.
• Communications: Information you provide when you contact our support team, submit feedback, or participate in surveys.
• User Content: Data queries, saved reports, dashboard configurations, and other content you create within the platform.

1.2 Information Collected Automatically

When you access our Services, we automatically collect certain information, including:

• Log Data: IP address, browser type and version, operating system, referring URL, pages visited, time and date of access, and time spent on pages.
• Device Information: Device type, unique device identifiers, screen resolution, and language preferences.
• Usage Data: Features used, search queries performed, reports generated, data exports, and interaction patterns within the platform.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Business Partners: Companies with which we have joint marketing or service agreements.
• Public Databases: Publicly available trade data and business registries relevant to the wine industry.
• Analytics Providers: Aggregated and anonymized usage statistics from third-party analytics services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our wine data intelligence platform and related services.
• Account Management: To create and manage your account, process subscriptions, and handle billing.
• Personalization: To customize your experience, including tailored data views, recommended reports, and relevant market insights.
• Communication: To send you service-related notices, updates, security alerts, and support messages.
• Analytics: To analyze usage patterns, monitor platform performance, and develop new features and services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To detect, prevent, and address fraud, unauthorized access, and other security issues.
• Marketing: To send promotional communications about our Services, with your consent where required by law. You may opt out at any time.

3. Cookies and Tracking Technologies

3.1 Types of Cookies We Use

• Essential Cookies: Required for the operation of our platform, including authentication, session management, and security.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences and dashboard configurations.
• Analytics Cookies: Help us understand how visitors interact with our platform by collecting and reporting information anonymously.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

3.2 Third-Party Analytics

We use third-party analytics services, including Google Analytics, to collect and analyze usage data. These services may use cookies and similar technologies to collect information about your use of our platform. You can learn more about Google Analytics data practices at https://policies.google.com/privacy.

3.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, including Stripe, Inc. for payment processing, cloud hosting, email delivery, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: When required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• With Your Consent: When you have given us explicit permission to share your information with a specified third party.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information as necessary to:

• Comply with our legal obligations.
• Resolve disputes and enforce our agreements.
• Maintain business records in accordance with applicable retention schedules.

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention policies.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols.
• Encryption of sensitive data at rest.
• Regular security assessments and vulnerability testing.
• Access controls and authentication mechanisms.
• Employee training on data protection and security practices.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
• Objection: Object to the processing of your personal information for certain purposes.
• Restriction: Request restriction of processing of your personal information.
• Withdraw Consent: Where processing is based on consent, withdraw your consent at any time.

To exercise any of these rights, please contact us at support@vitispro.com. We will respond to your request within 30 days or as required by applicable law.

8. International Data Transfers

Our Services are operated from the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our servers or service providers are located. By using our Services, you consent to the transfer of your information to the United States and other jurisdictions that may have different data protection laws than your country of residence.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to promptly delete that information.

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell your personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Vitispro, LLC Email: support@vitispro.com Website: https://vitispro.com

This Privacy Policy is governed by the laws of the State of Delaware, United States of America.